Terms of Service

These Terms of Service (“Terms”) govern your access to and use of the Elean platform, operated by FUMO – Mateusz Fajst. By creating an account or using the Service, you agree to be bound by these Terms.

For Business Entities, and any other Users acting as Data Controllers, these Terms incorporate by reference the Data Processing Agreement (DPA) available at https://elean.app/legal/dpa, which is deemed accepted upon registration.

Definitions

1. Elean or Service – the cloud-based software platform operated by the Service Provider, accessible via the web at elean.app, provided in the SaaS (Software as a Service) model.

2. Service Provider – Mateusz Fajst conducting business activity under the business name FUMO – Mateusz Fajst, with its registered place of business at al. Jana Pawła II 43A/37B, 01-001 Warsaw, Poland, entered into the Central Register and Information on Economic Activity (CEIDG), NIP: 7292752057, REGON: 526628843.

3. Account – your personal profile on the platform, created upon registration, protected by login credentials, through which you access the Service.

4. Workspace – a dedicated organizational environment created within your Account, identified by a unique name and URL slug, within which projects and tasks are managed.

5. Project – a collection of tasks and related content created and managed within a Workspace.

6. Free Plan – a no-cost subscription tier providing access to the core functionalities of the Service, subject to applicable usage limits.

7. Paid Plan – a subscription tier providing access to extended functionalities of the Service, subject to the fees set out in the Price List.

8. Subscription – a recurring fee paid in advance at the beginning of a defined billing period, granting access to the Service under a selected Paid Plan.

9. Price List – the current pricing document available on the Elean website, https://elean.app/pricing.

10. Client Data – data you voluntarily upload, create, or generate within the Service.

11. Backup – a copy of your data created and stored by the Service Provider on its servers.

12. Business Days – Monday to Friday, excluding public holidays in Poland.

13. Technical Support – assistance provided electronically by the Service Provider in response to Client requests related to the Service.

14. Consumer – a natural person using the Service for purposes unrelated to their business or professional activity.

15. Sole Trader with Consumer Rights – a natural person running a sole proprietorship whose agreement with Elean is not of a professional nature for them, within the meaning of the Polish Act on Consumer Rights.

16. Business Entity – a legal entity, or a natural person using the Service in connection with their professional or business activity, for whom Consumer protections do not apply.

17. Client or User – a Consumer, Sole Trader with Consumer Rights, or Business Entity that has registered an Account and accepted these Terms. The Service is intended solely for users who have reached the age of majority in their jurisdiction. By creating an Account or using the Service, you represent and warrant that you are of legal age and have the full legal capacity to enter into these Terms.

18. Software – the Elean application and all its functionalities, constituting a work within the meaning of the Polish Act of 4 February 1994 on Copyright and Related Rights, and a digital service within the meaning of Article 2(5a) of the Polish Act of 30 May 2014 on Consumer Rights.

19. External Service Provider – a third-party service provider whose tools or services may be made available via the platform through integrations.

20. Agreement – the service agreement concluded between you and the Service Provider upon registration, governed by these Terms.

21. Data Processing Agreement (DPA) — the agreement governing the processing of personal data by Elean on behalf of Business Entities, available at https://elean.app/legal/dpa. For Business Entities processing personal data of their own clients, employees, or collaborators via the Service, the DPA is incorporated by reference into these Terms and is deemed accepted upon registration. In the event of any conflict or inconsistency between the provisions of these Terms and the DPA regarding the processing of personal data, the provisions of the DPA shall prevail.

Subject of the Service

1. The subject of the Service is the provision of access to the Software (elean Application) by the Service Provider to the Client via the Internet in the SaaS (Software as a Service) model.

2. Access to the Software is provided through the Platform, accessible via web browsers at elean.app.

3. To ensure proper functioning, compatibility, and interoperability of the Service, the Client must meet the following minimum technical requirements:

   a) a device with an active Internet connection;

   b) an up-to-date version of a standard web browser (such as Google Chrome, Mozilla Firefox, Apple Safari, or Microsoft Edge) with JavaScript and Cookies enabled.

4. The Software is a tool for process optimization and work organization within teams. By using the Platform within the core functionalities of the Software, the Client has the ability to, in particular:

   a) create, categorize, and manage task lists and tickets;

   b) assign tasks to individual users within the Client’s Workspace;

   c) monitor the status of work progress and set priorities for specific activities;

   d) centralize communication and documentation related to ongoing tasks in one place.

5. A detailed and up-to-date description of all functionalities and Software modules available at any given time is published and regularly updated on the Service Provider’s website or directly within the Platform.

6. The Service Provider reserves the right to introduce new functionalities, updates, and modifications to the Software aimed at improving the quality of the Services provided. Such changes do not constitute an amendment to the Agreement, provided they do not materially reduce the core functionalities available under the Client’s current subscription plan. In the event of changes that are not necessary to maintain conformity with the Terms of Service, the Service Provider shall inform the Client via the Platform or by email at least 14 days in advance. These changes shall not involve any costs for Consumers or Sole Traders with Consumer Rights. In such a case, Clients who are Consumers or Sole Traders with Consumer Rights may terminate the agreement without a notice period within 30 days of such change, unless the Service Provider has granted the consumer the right to maintain, at no additional cost, the digital service in accordance with the agreement and in an unchanged state.

7. Subject to these Terms, the Service Provider grants the Client a limited, non-exclusive, non-transferable license to access and use the Software during the term of the Agreement solely for the Client’s internal business or personal purposes.

   The Client does not acquire any intellectual property rights to the Software.

Additional Functionalities and Integrations

1. The Service Provider may offer access to additional Software functionalities, modules, or integrations with third-party systems (e.g., communication tools, analytical systems, or external APIs) that are not part of the basic Service.

2. Access to additional functionalities may require:

   a) an upgrade of the current Subscription plan;

   b) the payment of an additional one-time or recurring fee;

   c) the acceptance of separate technical requirements or terms from third-party providers.

3. The Service Provider reserves the right to introduce new modules or disable existing integrations, of which the Client will be informed via the Platform or by email at least 14 days in advance, except where immediate action is required for security or legal reasons. Section 2(6) shall apply appropriately.

4. For Clients with specific requirements, the Service Provider may offer a dedicated version of the Software, the terms of which are determined individually in a separate documentary form (e.g. e-mail, PDF documents).

5. Technical implementation of a specific integration or custom function for a particular Client is not mandatory for the Service Provider and depends on the current technical feasibility and individual assessment.

Your Representations and Obligations

When creating an account, you confirm that:

a) you have the legal capacity to enter into this agreement, or — if acting on behalf of a company or organization — you are duly authorized to represent it;

b) you have read and accepted these Terms and all applicable annexes;

c) the information you provide during registration is accurate and does not infringe the rights of any third party;

d) you have a device with internet access and a web browser capable of running the Service, as well as a valid email address.

Note on plan type: You are not required to declare whether you are a consumer or a business entity when registering for a Free Plan. If you upgrade to a Paid Plan, the additional provisions in § 4.3 apply.

Note on third-party sign-in: If you register or log in using a third-party provider (e.g. Google), you agree to these Terms at the moment of completing registration. Your continued use of the Service constitutes ongoing acceptance of these Terms.

Content Standards and Digital Services Act (DSA) Compliance

1. User Content refers to any information, data, and materials independently uploaded or provided by the User through the Software, specifically including:

   a) task and project descriptions, notes, and comments within the productivity tools;

   b) files and attachments uploaded as part of the Software’s services;

   c) profile information and other data voluntarily provided within the user account.

2. The User shall not publish content that constitutes illegal content under the Digital Services Act (DSA) or is otherwise unlawful, contrary to these terms, or against public policy, in particular content that:

   a) infringes upon trade secrets or intellectual property rights of third parties;

   b) constitutes spam, phishing, or contains malicious software (malware);

   c) is used to commit an offense or a crime;

   d) serves to conduct unfair competition, including prohibited marketing activities;

   e) infringes upon the personal rights of others.

3. The Service Provider may verify, block, and remove content that is unlawful or violates these terms, while maintaining principles of objectivity and due diligence.

4. Any individual or entity may report the presence of illegal content via the Contact Point. Such a report should include:

   a) a sufficiently substantiated explanation of the reasons for the claim;

   b) a precise indication of the electronic location of the information (e.g., task ID, project link, or filename);

   c) the name and email address of the reporter (except for reports concerning offenses related to child sexual abuse);

   d) a statement confirming the reporter’s good faith belief that the information and allegations are accurate and complete.

5. Users whose content has been blocked or removed, as well as reporters who disagree with a decision, have the right to lodge an appeal within 14 days. Appeals are not processed in an automated manner and are reviewed by the Service Provider’s staff.

6. In the event of repeated publication of illegal content or gross violations of these provisions, the Service Provider may temporarily suspend or permanently delete the User’s account or restrict its functionality.

7. The Service Provider shall not be held liable for User Content provided that:

   a) it does not have actual knowledge of the illegal activity or content;

   b) upon obtaining such knowledge or becoming aware of facts or circumstances, it acts expeditiously to remove or disable access to the illegal content.

8. If the Service Provider becomes aware of any information giving rise to a suspicion that a criminal offense involving a threat to the life or safety of a person has occurred, is occurring, or is likely to occur, it shall immediately inform the relevant law enforcement or judicial authorities.

9. The Service Provider has established an electronic contact point for communication regarding DSA-related matters (for both authorities and Users): [email protected].

10. None of the above provisions serve to limit the statutory rights of the User and shall not be interpreted as such.

Paid Plans only — additional declarations

If you subscribe to a Paid Plan, you additionally confirm that:

a) Business Entities acknowledge that statutory warranty rights under Polish civil law are excluded to the maximum extent permitted by law, as set out in § 11;

b) Consumers and Sole Traders with Consumer Rights retain all rights granted under applicable EU and Polish consumer protection law, which these Terms do not limit.

While using the Service, you agree to:

a) pay all applicable subscription fees on time (Paid Plans only);

b) not upload or transmit content that violates applicable law, third-party intellectual property or personal rights, or principles of social coexistence;

c) keep your login credentials confidential and not share them with unauthorized persons;

d) promptly update your account information whenever it changes;

e) notify us immediately if you suspect unauthorized access to your account or workspace;

f) not interfere with, disrupt, or attempt to gain unauthorized access to the platform or its infrastructure;

g) not send unsolicited bulk messages (spam) via the Service;

h) comply with these Terms and all applicable laws.

You acknowledge that:

a) you may not transfer your account, rights, or obligations under these Terms to any third party without our prior written consent;

b) you are solely responsible for all actions taken within your Account and Workspace, including by any team members or users you invite;

c) you are solely responsible for the name, slug, and configuration of any Workspace or Project you create;

d) the Software, including its architecture, interface, and source code, constitutes intellectual property of the Service Provider and is protected by law;

e) you are solely responsible for the accuracy of any content, tasks, or information you create or publish through the Service;

f) if you connect the Service to any third-party tools, you are solely responsible for the accuracy of any credentials or configuration data you provide; incorrect configuration does not entitle you to claims against us, though we will provide support in line with your subscription plan.

Obligations of the Service Provider

1. As part of the provided Services, the Service Provider undertakes to:

   a) deliver the Software via the Platform in accordance with current IT standards;

   b) perform ongoing updates and maintenance of the Software and Platform;

   c) implement modifications or integrations requested by the Client only after mutual written agreement on scope and pricing;

   d) provide Technical Support to Clients via elean.app/contact or by email at [email protected].

2. The Service Provider will not disclose Client Data to third parties except as required by applicable law or as described in the Privacy Policy and Data Processing Agreement.

3. The Service Provider commits to acknowledging any failure reported by the Client via email to [email protected] and beginning remediation work no later than:

   a) 1 Business Day — for critical failures rendering the Service fully unavailable (e.g. inability to log in, complete loss of access to the Service for all users);

   b) 3 Business Days — for significant errors materially affecting core functionality (e.g. inability to create, edit or complete tasks, loss of data visibility, broken billing or subscription management);

   c) 5 Business Days — for other reported issues or improvement requests (e.g. minor UI bugs, performance issues not affecting core functionality, feature requests).

Account Registration and Management

1. To use the Service, you must register an Account by providing accurate registration information and accepting these Terms and all applicable annexes.

   Registration is open to Consumers, Sole Traders with Consumer Rights, and Business Entities as defined in § 1.

2. You may register using:

   a) magic link — by providing your email address and clicking the authentication link sent to your inbox;

   b) Google sign-in — by authenticating via your Google account, in which case your email address is retrieved automatically.

   Authentication and account management is handled by Stytch Inc. as a sub-processor or processor (as applicable). By registering, you acknowledge that your authentication data is processed by Stytch in accordance with our Privacy Policy.

3. Required account information depends on your plan:

   a) Free Plan — email address; first and last name (optional);

   b) Paid Plan — email address, first and last name, and — where required for invoicing — company name, tax identification number (NIP), and correspondence address.

4. After initiating registration, you will receive a magic link by email. Clicking the link completes your registration and grants access to the Service. If you registered via Google, access is granted immediately upon authentication.

5. As part of the onboarding process, you will be required to:

   a) create a Workspace by providing a unique name and URL slug;

   b) create your first Project within that Workspace by providing a name and URL slug.

   You are solely responsible for the names and slugs you choose. They must not infringe third-party trademarks or rights.

6. You may update your account information at any time via your account settings. We reserve the right to request supporting documentation if we have reasonable doubts about the accuracy of any changes.

7. We reserve the right to suspend your Account if:

   a) we have reasonable doubts about the accuracy of your registration data or the authorization of the person performing the registration — until those doubts are resolved;

   b) we suspect a breach of these Terms or applicable law — until you provide evidence to the contrary;

   c) your payment under a Paid Plan is overdue by more than 7 days — until payment is recorded;

   d) you report suspected unauthorized access to your Account — until the issue is resolved;

   e) other circumstances duly justified by us arise.

   Account suspension prevents access to the Service but does not affect your stored data or settings.

8. We may delete your Account if:

   a) your payment under a Paid Plan is overdue by more than 14 days;

   b) you commit a clear and serious breach of these Terms;

   c) your Account has been suspended for more than 30 days for reasons listed in § 6.7 points a), b), d), or e).

   Account deletion is irreversible. Personal data (name, email address, profile information) is anonymized immediately upon deletion. The anonymized record, containing no personal data, may be retained for technical integrity purposes and cannot be recovered.

9. You may request suspension or deletion of your own Account at any time by contacting us at [email protected] or via elean.app/contact. A deletion request constitutes immediate termination of the Agreement.

Terms of Use of the Service

1. We may contact you during your use of the Service for the following purposes:

   a) service-related communication — including technical notifications, updates, and requests for feedback regarding the Service. This does not require your separate consent as it forms part of the contractual relationship;

   b) marketing communication — including offers regarding new features, integrations, or plans. This requires your prior consent, which you may withdraw at any time via your account settings or by contacting us at [email protected].

   For both purposes, we will use the contact details provided during registration or subsequently updated in your account settings.

2. We reserve the right to perform planned maintenance work (“maintenance window”) between 00:00–04:00 CET on any day of the week. During this time, the Service may be partially or fully unavailable.

   We will notify you of planned maintenance at least 24 hours in advance via email or an in-platform notification, except where urgent intervention is required.

3. In the event of urgent interventions necessary to protect the security, stability, or integrity of the Service, work may begin immediately. We will notify you via email or an in-platform message as soon as reasonably possible.

Dedicated Software Version

1. You may submit a request for a dedicated version of the Software or custom modifications by contacting us at [email protected].

2. We reserve the right to accept or decline any such request. We will only implement changes that do not violate the rights of third parties, applicable law, or the integrity and functionality of the Software.

3. Preparation of a dedicated version requires:

   a) mutual agreement in documentary form on the scope of customization, functionality, or interface changes;

   b) your acceptance in documentary form of a quote for the customization;

   c) signing of a separate annex to the Agreement containing a Service Level Agreement (SLA) specifying the detailed rules for delivery of the dedicated version.

4. For dedicated Software versions, we will begin work on any reported failure within 8 business hours of receiving your report, during our working hours as published on elean.app/contact.

Data Backup

1. We perform a daily backup of all Client Data, including databases, at 02:00 CET. Backups are stored for 7 days on servers located in the European Union (Cloudflare R2, EU region). Our Recovery Point Objective (RPO) is 24 hours, and our Recovery Time Objective (RTO) is 24 hours.

2. You remain responsible for maintaining your own copies of any critical data. You can export your data at any time directly from Settings → Security in your account, or by contacting us at [email protected].

Payments

1. Access to Paid Plans requires payment of the subscription fees specified at https://elean.app/pricing. The pricing and usage limits published at that address form an integral part of these Terms. Fees are due in advance at the beginning of each billing period (monthly or annual, as selected by you at the time of purchase or at any later point from your account dashboard). Switching your billing period mid-cycle (for example, from monthly to annual) is treated as a plan change and is subject to the same rules described in clause 5 below.

2. All payments are processed by DodoPayments as Merchant of Record. When you purchase a Paid Plan, you enter into a payment transaction directly with DodoPayments, who is responsible for:

   a) processing your payment;

   b) issuing invoices and receipts;

   c) handling VAT in accordance with applicable law;

   d) processing refund requests.

   DodoPayments’ own terms of service and privacy policy apply to the payment transaction and are available at dodopayments.com.

3. All prices displayed at https://elean.app/pricing are net prices (excluding VAT). Applicable VAT is calculated and collected by DodoPayments at checkout in accordance with the laws of your country of residence.

4. Available payment methods are displayed at checkout and are determined by DodoPayments.

5. You may upgrade or downgrade your subscription plan at any time, and may choose whether the change takes effect immediately or at your next renewal date:

   a) Immediate changes — when upgrading, you are charged the price difference between the plans right away. When downgrading, the unused value of your current plan is credited to your subscription and automatically applied to future renewals.

   b) Changes scheduled for the next renewal — the change is recorded but not billed or applied until your current billing period ends, at which point your next invoice reflects the new plan. You may cancel a scheduled change at any time before it takes effect, from your account dashboard.

   Features or data not available on the lower plan may be permanently lost after a downgrade, regardless of which option above you choose.

6. If you cancel or downgrade from an annual Paid Plan before the end of the paid annual period, no partial refund is issued for the unused portion of that period — access to the plan’s features continues until the end of the period you already paid for, after which your subscription reverts to the Free Plan (or the lower plan you selected).

7. If you are subscribed to an annual Paid Plan, we will send you an email reminder no later than 7 days before your subscription automatically renews, so you have the opportunity to change your plan, switch billing periods, or cancel before being charged.

8. For refund requests or payment-related issues, contact DodoPayments directly or reach us at [email protected] and we will assist you.

Liability

1. We are liable only for damages caused by our intentional misconduct in connection with non-performance or improper performance of the Agreement, limited to your actual direct loss.

2. We are not liable for:

   a) lost profits or indirect, incidental, or consequential damages of any kind;

   b) contractual penalties or compensations you pay to third parties;

   c) costs of legal proceedings or legal advisory services;

   d) service disruptions caused by force majeure, power outages, internet disruptions, or unauthorized third-party interference;

   e) malfunctions caused by your misconfiguration or third-party software on your devices;

   f) unavailability or improper operation of third-party services used by the platform, including Stytch, Google, Cloudflare, or DodoPayments;

   g) your legal or tax decisions;

   h) content you create, upload, or publish through the Service;

   i) damages resulting from changes in applicable law or decisions of courts or regulatory authorities.

3. We are not liable for service unavailability caused by infrastructure failures outside our direct control, including failures of our hosting provider (UpCloud Ltd). In the event of such a failure, we will communicate status updates and estimated resolution times via our status page at status.elean.app or by email at [email protected].

4. We are not liable for any payment-related issues, including failed transactions, invoicing errors, or VAT calculations — these are handled exclusively by DodoPayments as Merchant of Record.

5. For Business Entities only: our total aggregate liability under or in connection with these Terms shall not exceed the total fees paid by you in the 12 months preceding the event giving rise to the claim. Statutory warranty rights are excluded to the maximum extent permitted by applicable law.

6. Nothing in these Terms limits or excludes any liability that cannot be excluded under applicable EU or Polish consumer protection law. The rights of Consumers and Sole Traders with Consumer Rights remain unaffected.

Non-Conformity of the Service

1. This section applies to Consumers and Sole Traders with Consumer Rights only. Our liability for non-conformity of the digital service is governed by the Polish Act on Consumer Rights and EU Directive 2019/770/EU.

2. To file a complaint, contact us:

   a) by email at: [email protected];

   b) by post to: al. Jana Pawła II 43A/37B, 01-001 Warsaw, Poland;

   c) via the form at: elean.app/contact.

3. The Service is in conformity with the Agreement if it meets the description, quality, functionality, compatibility, and availability of support as presented at the time of contracting.

4. For a continuously supplied service (subscription), we are liable for any lack of conformity that occurs or becomes apparent during the supply period. For a service supplied in a single act, we are liable for lack of conformity that existed at the time of supply and became apparent within two years.

5. If the Service is not in conformity, you may first request that we bring it into conformity within a reasonable time and without significant inconvenience to you, at the Service Provider’s expense. If that is impossible or disproportionately costly, you may:

   a) request a proportional price reduction; or

   b) withdraw from the agreement — except where the non-conformity is minor.

6. We will respond to your complaint within 14 days of receipt. Failure to respond within this period means the complaint is considered accepted.

Security and Privacy

1. Our Privacy Policy is available at elean.app and forms part of these Terms. By using the Service, you confirm that you have read and understood our Privacy Policy.

2. You are responsible for maintaining the security of your account credentials. If you suspect unauthorized access to your account, notify us immediately at [email protected].

3. You are responsible for maintaining your own backup copies of any critical data stored in the Service, in addition to the backups we perform as described in § 9.

4. We may use aggregated, anonymized usage data for statistical and analytical purposes to improve the Service. We will never use personal data of your team members for our own marketing purposes without their prior consent.

5. Where you use the AI-assisted writing features powered by Google Gemini, your content is processed by Google solely to generate the requested output. Google does not use your data to train its models. For more information, see our Privacy Policy.

6. This Service uses Intercom, a customer support platform operated by Intercom, Inc. (San Francisco, CA, USA), to handle support requests within the logged-in application. Intercom is activated only upon your explicit consent, which you may grant or withdraw at any time via Settings → Security. When active, Intercom processes your name, email address, pages visited in the application, session activity, browser, operating system, and approximate location solely for the purpose of providing technical support. Data is transferred to the USA under the EU-U.S. Data Privacy Framework. For more information, see our Privacy Policy.

7. We reserve the right to suspend or delete your Account in accordance with § 6 where necessary to protect the security or integrity of the Service.

Electronic Services

1. The Service Provider provides the following services electronically:

   a) maintaining a User Account;

   b) providing access to the Software’s features (Digital Service);

   c) Newsletter and Contact Form.

2. To use the Software, the User must have:

   a) a device with internet access;

   b) a web browser in a currently supported version (e.g., Chrome, Firefox, Safari);

   c) enabled cookies and JavaScript.

3. The User is prohibited from providing content of an unlawful nature, including but not limited to content that infringes on third-party rights or contains malicious software.

4. The Agreement for the provision of Electronic Services concerning the maintenance of a User Account is concluded at the moment the User successfully completes the registration process. The Agreement is terminated upon the deletion of the User Account. The User may request the deletion of their Account at any time by sending an email request to [email protected].

5. You may submit a complaint if we fail to perform or improperly perform the Service. Complaints should be submitted:

   a) by email at: [email protected];

   b) via the form at: elean.app/contact.

6. Your complaint should include:

   a) sufficient information to identify your account (e.g. registered email address);

   b) a description of the issue;

   c) your requested remedy.

7. We will respond to your complaint within 14 days of receipt. Failure to respond within this period means the complaint is considered accepted.

Right of Withdrawal

1. If you are a Consumer or Sole Trader with Consumer Rights, you have the right to withdraw from a distance contract within 14 days of concluding the agreement, without giving any reason.

2. By proceeding with payment and accessing the Paid Plan, you expressly request immediate performance of the digital service and acknowledge that you will lose your right of withdrawal once the digital service has begun to be performed with your consent, in accordance with Article 38(1) of the Polish Act on Consumer Rights. This 14-day withdrawal period applies to the conclusion of the agreement — your first purchase of a Paid Plan, or a later change to an annual billing period — and does not restart or reapply at each automatic renewal of an existing subscription.

3. If you have paid but have not yet accessed the Service, you retain the right to withdraw within 14 days. To exercise this right, send an unambiguous statement to [email protected] — for example:

   “I hereby withdraw from the Elean subscription agreement concluded on [date].”

4. Upon withdrawal, we will immediately block your access to the Service. Refunds are processed by DodoPayments in accordance with their refund policy.

5. Users of the Free Plan may exercise their right to withdraw from the agreement at any time by deleting their Account or by sending a notice of withdrawal. Since the Free Plan is provided free of charge, no refunds are applicable upon such withdrawal.

6. Notwithstanding the above, the Consumer or Sole Trader with Consumer Rights may withdraw from the agreement without calling upon the Service Provider to supply the digital content or digital service if:

   a) it is clear from the Service Provider’s statement or the circumstances that the Service Provider will not supply the digital content or digital service; or

   b) the Consumer or Sole Trader with Consumer Rights and the Service Provider have agreed, or it is clear from the circumstances of the conclusion of the agreement, that a specific time for supply was essential for the Consumer and the Service Provider has failed to supply the digital content or digital service by that time.

Termination of the Agreement

1. The Agreement is concluded for an indefinite period for Free Plans and for the duration of the selected billing period for Paid Plans.

2. The Client may terminate the Agreement at any time by:

   a) deleting their Account, or

   b) cancelling the Subscription via the account settings.

3. In the case of Paid Plans, termination or downgrade to the Free Plan takes effect at the end of the current billing period. Upon expiry, your account automatically reverts to the Free Plan. The following consequences apply:

   a) access to features available only on Paid Plans will be disabled;

   b) if the number of active Workspace members exceeds the Free Plan user limit, accounts exceeding the limit will be suspended until the Workspace is brought within the Free Plan limits. The Workspace owner is responsible for managing member access before the downgrade takes effect;

   c) your data — including Workspace, Projects, and tasks — will be retained and accessible within the Free Plan limits.

   We will notify you by email at least 7 days before your Paid Plan expires, reminding you of the consequences described above.

4. The Service Provider may suspend or terminate the Agreement with immediate effect if:

   a) the Client provides false or misleading registration data;

   b) the Client materially breaches these Terms;

   c) payment for a Paid Plan remains overdue for more than 14 days;

   d) the Client uses the Service in violation of applicable law.

5. Upon termination, your access to the Service will be disabled immediately. Personal data (name, email address, profile information) is anonymized immediately. For detailed information on data processing and retention periods, please refer to our Privacy Policy. Where termination results from prolonged Workspace inactivity, this does not apply for as long as the Workspace maintains an active paid Subscription, regardless of individual member login activity.

6. To obtain a copy of your data before termination, use the export feature in Settings → Security, or contact us at [email protected]. In the latter case, we will provide your data within 30 days of the request.

Changes to the Terms

1. The Service Provider may amend these Terms from time to time for important reasons, including:

   a) changes in applicable law;

   b) security improvements;

   c) introduction of new functionalities;

   d) changes to the business model of the Service.

2. Clients will be informed of any changes via email or in-platform notification at least 14 days before the changes take effect.

3. If the Client does not accept the changes, they may terminate the Agreement before the effective date of the new Terms.

4. Continued use of the Service after the effective date of the updated Terms constitutes acceptance of the changes.

Final Provisions

1. These Terms constitute the entire agreement between the Client and the Service Provider regarding the use of the Service.

2. If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force.

3. The Agreement is governed by the laws of the Republic of Poland. However, for Consumers and Sole Traders with Consumer Rights, the laws of the country of their residence or habitual residence shall apply.

4. Disputes with Consumers or Sole Traders with Consumer Rights shall be resolved by the court competent for the place of residence of the Client.

5. In all other cases, disputes shall be resolved by the court competent for the registered office of the Service Provider.

6. Consumers may also use out-of-court dispute resolution methods, including those available via the platform operated by the Polish Office of Competition and Consumer Protection. Moreover, the EU Commission provides a digital information tool for online dispute resolution available at https://consumer-redress.ec.europa.eu. The Service Provider is not obliged to resolve disputes with consumers before an arbitration board.

7. For the purposes of the Digital Services Act (EU 2022/2065), the single point of contact for authorities and users is: [email protected].